Kimberly Lawrence is the Head of U.S., Visa Inc., responsible for leading the U.S. market for Visa. In this capacity, she is responsible for all aspects of the U.S. business including the P&L and all U.S. clients, business and corporate functions.
Previously, Lawrence was Head of Global Client Services. In this role she was responsible for leading day to day operational and technical support for Visa clients, including deploying Visa’s products and services. She also led Visa’s contact centers that support CyberSource and Visa DPS clients, as well as Visa cardholders.
Before taking on leadership of Global Client Services, Lawrence both established and led North America Operations. Lawrence and the team were responsible for driving critical business initiatives, business planning and strategy, optimizing North America sales processes, and leading the North America Deal Team.
In her more than 20-year career with Visa, Lawrence has worked across multiple functions including Product, Strategy, Operations and Sales. She played a pivotal role in numerous U.S. initiatives over the years, including major client deals, litigation, regulatory pressures, as well as product and investment strategies.