Customer Relations Resources

Here are a few ways the savviest local businesses use their size and agility to beat the big brand names.

The Consumer Review Fairness Act (CRFA) took effect, laying out new rules for both businesses and consumers. Learn what it means for you.

Your retail return policy can have a big effect on your customer satisfaction and your store's profitability. Learn the best ideas for your retail return policy. Read more

In today’s competitive business environment, clear and concise writing is a must for financial success. Here are some simple steps to be a clearer communicator.

A client hasn't paid an outstanding invoice, even after you've sent reminder after reminder. What can you do? Here are 8 options when clients refuse to pay you.

The majority of business owners say they faced issues with late payments during last year's holiday season. Learn how to address year-end payment problems.

Instead of telling the customer what’s so great about your product or service, learn how to effectively explain what’s in it for them.

The long-term success of your retail store or restaurant depends on repeat customers. One way to encourage customer loyalty is with a loyalty program.

Some prospective customers have had negative experiences with independent contractors. Here are 5 tips for turning wary prospects into long-time customers.

In order to successfully target your social media, you have to know where they are and what they’re doing. How do people of different ages use social media?

During this webinar you will learn how to deliver a differentiated consumer experience to drive business growth and more. Read more

The interaction between customer and salesperson would be dramatically improved if the salesperson wore a NAMETAG. Learn why.